LEGAL
Terms of Service
The agreement between Policy Pipeline LLC and the licensed agents who buy leads from us. Please read it before placing an order.
Last updated: October 25, 2026
1. Who we are
Policy Pipeline LLC (“Policy Pipeline,” “we,” “us”) provides insurance leads to licensed insurance agents. This policy applies to Policypipeline.net and the services we provide to agents. Consumers who request insurance information through our consumer websites, including Protection Path, are covered by the privacy policy posted on those websites.
2. Leads and delivery
A “lead” is a consumer’s request for insurance information collected through our own marketing, including our Protection Path websites. Each lead includes the information the consumer provided and a record of their consent to be contacted.
• Leads are delivered in real time by text and email [and any other methods you offer] as they are generated and verified.
• Exclusive leads are delivered to one agent only and are not resold to other agents.
• We do not guarantee a specific number of leads in any time period, or that any lead will result in a sale.
3. Pricing and payment
Lead packages and prices are listed on our website or in your order. Packages are paid in advance, and leads are delivered until the package is filled. Payments are processed by [PAYMENT PROCESSOR]. Except for lead replacements under Section 4, all payments are final and non-refundable. We may change our prices for future orders at any time; changes will not affect packages you have already paid for.
4. Lead replacement policy
If a lead is defective, you may request a replacement within 3 days of delivery by contacting us at [email protected]. A lead qualifies for replacement if it has:
• A disconnected, invalid or wrong phone number
• Clearly fake or nonsense information
• A duplicate of a lead you received from us in the past 7 days
• A consumer located outside the states you ordered
Leads do not qualify for replacement because the consumer did not answer, was not interested, did not qualify for coverage, or bought from someone else. Replacements are issued as new leads, not refunds. We may decline requests that appear excessive or abusive.
5. Your compliance responsibilities
You are solely responsible for how you contact and work with consumers. You agree to:
• Follow all applicable laws, including the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule, federal and state do-not-call rules, state insurance laws, and privacy laws such as the California Consumer Privacy Act
• Contact consumers only about the insurance products they requested
• Honor every opt-out or do-not-contact request promptly and permanently
• Keep lead information secure and use it only to provide insurance services to that consumer
• Never sell, share, transfer or resell leads to anyone else
We keep consent records for each lead and will provide them on request if a consumer complaint or legal question arises.
6. Prohibited use
You may not use our website or services to break the law, misrepresent yourself or your products, harass consumers, interfere with our systems, copy or scrape our website, or attempt to identify or contact consumers who have not been delivered to you.
7. Suspension and termination
You may stop using our services at any time. We may suspend or end your account, without refund of undelivered leads, if you break these Terms, lose your license, receive repeated consumer complaints, or put consumers or our business at legal risk. Sections 5 and 8 through 12 continue to apply after your account ends.
8. Disclaimers
Our services are provided “as is” and “as available.” We make no promises about the accuracy of information consumers provide, how many leads will convert, or your sales results, and we disclaim all implied warranties to the fullest extent allowed by law. Policy Pipeline is not an insurance company, agency or broker and does not sell insurance.
9. Limitation of liability
To the fullest extent allowed by law, Policy Pipeline will not be liable for any indirect, incidental, special or consequential damages, or for lost profits or lost business. Our total liability for any claim is limited to the amount you paid us for leads in the three months before the claim arose.
10. Indemnification
You agree to defend and hold Policy Pipeline harmless from any claims, fines, damages and costs, including reasonable attorneys’ fees, that arise from your use of leads, your contact with consumers, or your violation of these Terms or any law.
11. Governing law and disputes
These Terms are governed by the laws of the State of Florida. Any dispute will be resolved in the state or federal courts located in Marion County, Florida, and you consent to their jurisdiction. [Add an arbitration clause here if your attorney recommends one.]
12. Changes to these Terms
We may update these Terms from time to time. When we do, we’ll change the “Last updated” date above and notify active customers of significant changes by email. Continuing to use our services after an update means you accept the new Terms.
13. Contact us
Policy Pipeline LLC
13616 SW 61st Cir, Unit 2
Ocala, FL 34473
[email protected] · [BUSINESS PHONE]
Policy Pipeline LLC
13616 SW 61st Cir, Unit 2
Ocala, FL 34473
Policy Pipeline sells consumer insurance inquiries to licensed insurance agents. We are not an insurance company and do not sell insurance. © 2026 Policy Pipeline LLC.